DATA PRIVACY AND SECURITY POLICY

SNM BUTİK TEXTILE AND FASHION LTD. ŞTİ. As (“SNM BUTİK”); We consider the confidentiality of the information of our customers, visitors and employees who are members of the “www.snmbutik.com” website and/or mobile application (“Site and/or Mobile Application”) as fundamental and priority. We would like to present to your information the principles that we have transformed into the "Data Privacy and Security Policy ("Policy") within the scope of ensuring and protecting information security.

1. Scope of the Policy and General Information

SNM BUTİK attaches great importance to the privacy rights and protection of information of its customers, acts in compliance with all legal regulations in this regard and applies the principles detailed below within the scope of our Policy.

In our policy;

What is the customer information collected on our site and/or Mobile Application,

For what purposes this information is collected and in what ways it is used,

how information can be changed,

our customers' communication preferences and how they can change them, how information is secured,

our customers' rights regarding the protection of their information, etc. Topics are included.

1.1. Information Collected

If you sign up and approve our e-bulletins announcing our services and campaigns, our Site and/or Mobile Application, or benefit from our services without becoming a member, we will provide you with your name, surname, e-mail address, telephone number, gender, date of birth, personal information in order to serve you better. We will need some of your personal information such as interests, order details, visit details, billing and delivery addresses. Apart from this information, aggregate statistical data such as site and/or Mobile Application visit frequency and times, order placement times and internet protocol address (IP) and last login IP address at the time of ordering, statistics of product pages visited and products ordered, visitor It is collected and used to analyze and understand your actions and preferences. Within the framework of these explanations, your data (information) is used for the purposes stated below.

To create your personal account on the SNM BUTİK website and/or mobile application (e.g. your name, surname, e-mail address, telephone) To process your orders through online services (e.g. your name, address, date of birth)

To send email and text message notifications to inform you of delivery status (e.g. your email address, phone number)

To send marketing offers such as newsletters, surveys, customer-relevant content and campaigns and catalogues (e.g. your email address, telephone number, name and postal address)

To report possible problems with the delivery of the products you have purchased (e.g. your phone number, e-mail address, address)

To answer your questions and inform you about new or changed services (e.g. your email address, phone number)

To better understand our customers' shopping preferences and provide appropriate marketing offers and information, to conduct trend analysis and statistical analysis, research and surveys, and to define customer-friendly discounts or campaigns (e.g. e-mail address, shopping habits, site navigation habits). )

For online shopping and verifying that you are of legal age (e.g. your date of birth)

In order to provide better service if our customers participate in the surveys, to receive feedback from you about the collections, to measure your satisfaction with the shopping experience, to measure your satisfaction with the products you purchased (e.g. order steps satisfaction survey, purchased trousers satisfaction survey, new season women's selection survey of the products in the collection)

In order to respond to the customer's requests and complaints when information is provided to us via the contact us form (e.g. name, surname, e-mail address, telephone number).

In order to design personalized campaigns for any event, to provide content and communication appropriate to the person's preferences, to inform about upcoming events, and to ensure that the right message is delivered to the right customer (e.g. age, date of birth, gender, frequency of use).

In the case of a mobile application, in order to provide the right communication to the right customer, to deliver content that may be of interest to the user, to ensure that the application is developed according to the technical specifications of the user's device (e.g. version information of the SNM BUTİK application, mobile phone brand model, IP address, operating system, location information is active). location information if made)

• Log records of internet access are recorded in accordance with the Law No. 5651 on "Regulating Publications Made on the Internet and Combating Crimes Committed Through These Publications" and relevant legislation, and are shared with judicial and/or administrative authorities/institutions/organizations upon request, and if necessary, internal auditing is carried out. processes are processed within the framework of legal obligations.
• To strengthen the security of the site and/or mobile application, (e.g. using multi-factor authentication methods in accessing systems or taking access security measures such as firewall, internet gateway, network and subnet separation for network and data security of company systems.
• To fulfill our obligations within the scope of international and local legal regulations governing the terms and conditions of electronic commerce.
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• We would like to remind you that; The credit card information used during order creation is never stored in our company's systems. However, independent of our company's systems, your credit card information saved in the Masterpass infrastructure, if any, can be stored in the Masterpass infrastructure. If you have any spending objections, we recommend that you contact your bank without delay.
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• 1.2. Use of Collected Information
• The information collected on the Site and/or Mobile Application is used for the following purposes:
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• Carrying out and completing order processes and communicating with our customers
• Providing information about products, services, events, campaigns and promotions
• Better understanding our customers' shopping preferences
• Conducting trend analyzes and statistical analysis
• Strengthening the security of the Site and/or Mobile Application
• To be able to show the customer relevant content
• 1.3. Sharing of Collected Information
• The information collected on the Site and/or Mobile Application ensures that the service is performed accurately, with high quality and properly, that the obligations under the legal legislation are fulfilled, that the website and mobile application are easy to apply, that customer satisfaction is ensured, that the contractual requirements are fulfilled, that legal affairs are followed up, It aims to personalize the products according to the tastes, usage habits and needs of the customers. For the stated purpose, it can be shared with the companies we work with at home and abroad (service companies such as cargo, call center, database, etc.), group companies to which SNM BUTİK belongs, its affiliates and the relevant official authorities at the points required by legal obligations.
• However; Your information is protected by SNM BUTİK in any case, and all companies with which your information is shared are treated with the same level of importance and confidentiality. Apart from these, your information is not shared with third parties or legal entities in any way or used for commercial purposes for any reason other than activity.
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• Members and visitors may use the Site and/or Mobile Application, provided that they comply with the conditions specified in this Policy. .
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• The member or visitor accepts that he/she will be deemed to have accepted all the terms of the Policy from the moment he/she starts using the Site and/or Mobile Application and that these terms will be binding on him/her. SNM BUTİK reserves the right to change the conditions stated below, whenever necessary in accordance with the legislation or this Policy, at its own discretion and to notify the Member of the changes.
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• 2. Information Security
• SNM BOUTIQUE; It attaches great importance to the security of its customers' information within the framework of international information security standards such as ISO/IEC 27001 and PCI DSS, and works with the most advanced technological tools to ensure this. All kinds of physical, electronic and managerial measures have been taken in secure environments to ensure the security of our site and/or Mobile Application. All information is stored and backed up on secure servers located at home and abroad.
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• Privacy and information security e-training is provided to increase staff's awareness of personal data and data protection laws. The responsibilities of the personnel regarding information security are committed in writing. If non-compliance with policies and procedures is detected, disciplinary processes are implemented. There are infrastructure systems to detect data leaks. The security of data at the application and service level is ensured by the use of encrypted protocols, firewalls and access control mechanisms. The data is classified and labeled. Physical security measures have been taken to ensure protection against external and environmental threats. Changes made in information systems are recorded. Personal data is backed up within the framework of the data backup policy against data loss. Information systems are regularly subjected to security vulnerability scans and detected vulnerabilities are eliminated.
• SNM BOUTIQUE; necessary sensitivity regarding information security for its employees and all contracted institutions and organizations
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• It takes all necessary precautions to ensure that they carry and have sufficient awareness. SNM BUTİK ensures that all its employees receive training on information security at the beginning and subsequent stages of employment and that their information is kept up to date.
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• Information received through our Site and/or Mobile Application is transmitted using a technology called SSL (Secure Socket Layer) that provides secure information transfer. On the pages where you transfer your payment information on our Site and/or Mobile Application, you will see a lock or key image on the far right side of your browser's address line (depending on the browser you use) and the first letters of the address in this address line change from http to https. If you see these, you can be sure that you are on the secure servers of our site and/or mobile application.
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• If there is a violation of information security, non-conformities are detected without delay; All necessary precautions are taken to eliminate it and prevent it from recurring.
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• If SNM BUTİK encounters information security violations, it reserves all legal rights against the person or persons responsible for these violations.
• 3. Use of Cookies
• "Cookies", which can be defined as small data files saved on your computer during your visit, are used on our site and/or Mobile Application. These files are industry standards used to make your shopping more efficient and secure on our Site and/or Mobile application, and they are used in all shopping sites and/or mobile applications.
• If you do not want to use these files or want to be notified when they are used, you can make the necessary changes in your internet browser.
• Internet pages use so-called Cookies in more than one location. Their function is to make our presentation more approachable, effective and safe for the user. Cookies are small text files that are left on your computer and stored by your browser. Cookies do not harm your computer and do not contain viruses.
• SNM BUTİK also uses analysis tools offered by social media such as Google and Facebook.
• You can prevent the transmission of such data by setting your browser or application or its operating system (iOS, Android, Windows) accordingly, but this may cause problems with the query, use or functionality of the content or service provided.
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• 4. Protection of Our Members' Rights and Information
• You have the right to receive information about all your information recorded by SNM BUTİK. If your information is incorrect, incomplete or irrelevant, you can request the information to be corrected or deleted. You can withdraw your approval/permission for the use of your information used in marketing at any time. (e.g. sending newsletters or campaigns to your email address).
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• If the member wishes to unsubscribe from the e-mail list at any time, by clicking on the "Please click to unsubscribe from our e-bulletin list" link at the bottom of the e-mails, or by clicking on the e-mail address to which he/she is a member: "snmbutikmoda@gmail.com". You can easily unsubscribe from e-mail by notifying us. In addition, they can easily cancel their e-mail membership from the "Personal Information" section on the membership page.
• If the member wishes to unsubscribe from the SMS list at any time, he or she can send a message to 'snmbutikmoda@gmail.com' and easily unsubscribe from the SMS membership or call Customer Services to turn off SMS and e-mail permissions. In addition, they can easily cancel their SMS membership from the "Personal Information" section on the membership page.
• The Site and/or Mobile Application is a site and/or mobile application open to public use. The services provided through the Site and/or Mobile Application are free of charge.
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• 5. INTELLECTUAL PROPERTY
• When using the Site and/or Mobile Application, our members are required to act in accordance with all the conditions contained in the Policy and the rules specified in the relevant parts of the Site and/or Mobile Application.
• The visual and textual content presented on the Site and/or Mobile Application is for personal use. All rights to all texts, graphics, photographs, videos, animations and sounds contained in the Site and/or Mobile Application are reserved; Unless stated otherwise, it cannot be used for commercial or personal purposes without permission. It is prohibited to publish or link any element on the Site and/or Mobile Application in any other media or website and/or mobile application without the permission and approval of SNM BUTİK.
• SNM BUTİK reserves all its legal rights within the scope of the principles stated in this article and the relevant legislation.
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• 6. CONTACT:
• To promote SNM BUTİK's products and services within the framework of the relevant legislation and provided that you approve; to market; Sending messages with content such as campaigns, promotions, gifts, discounts, information, celebrations and wishes, or promoting SNM BUTİK, or sending them to contracted parties on our behalf we establish commercial communication with our Members through electronic communication tools in order to do so through the companies we are affiliated with.
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• You can reach us with the contact information below:
• Address:
• SNM BUTİK TEXTILE AND FASHION LTD. ŞTİ. | general center
• Battalgazi Mah. Kızılelma Street. No: 16/B Sultanbeyli, Istanbul 34935
• Phone: +90 533 440 35 24 Customer Services is available 24 hours a day, 7 days a week.)
• Email: bigi@snmbutik.com
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• SNM BUTİK Textile and Fashion LTD. ŞTİ.
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• Headquarters: Battalgazi Mah. Kızılelma Street. No: 16/B Sultanbeyli, Istanbul 34935 / Türkiye
• Phone: +90 533 440 35 24
• Service Channels and Hours:
• Whatsapp: +90 533 440 35 24 (Service is available 24 hours a day, 7 days a week)
• Customer Services: +90 533 440 35 24 (Service is provided between 08:00-01:00, 7 days a week)
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• E-Mail: bigi@snmbutik.com
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• Mersis: 0772141520200001
• Trade Registry Number: 326285-5
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